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Privacy Policy

Pure Water mart Private Limited India and its subsidiaries/affiliates (hereinafter “Romegamart”) recognize the importance of user privacy and the responsibility of maintaining the confidentiality of user-provided information as a responsible data controller and processor. This Privacy Policy outlines the practices for handling and securing user's Personal Information (defined hereunder) by Romegamart.

This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by Romegamart through any of Romegamart customer interface channels, including its website and offline channels such as call centers and offices (collectively referred to as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context requires, "you" or "your" shall mean User, and the terms "we," "us," "our" shall mean Romegamart. The term "Website" refers to the website(s), mobile site(s), and mobile app(s).

By using or accessing the Website or other Sales Channels, the User agrees to the terms of this Privacy Policy and its contents. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites, and mobile apps of third parties, even if their websites/products are linked to our Website. Users should be aware that the information and privacy practices of Romegamart's business partners, advertisers, sponsors, or other sites to which Romegamart provides hyperlink(s) may differ from this Privacy Policy. Therefore, it is recommended to review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with Romegamart, and all capitalized terms used but not otherwise defined herein shall have the respective meanings ascribed to them in the User Agreement.

Cookies, Session Data And Personal Information

Cookies:

A cookie is a small file that seeks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie assists in analyzing web traffic or notifies you when you visit a particular site. Cookies enable web applications to respond to you as an individual, tailoring their operations to your preferences, likes, and dislikes by collecting and remembering information.

Romegamart utilizes cookies to personalize your experience on the Website and the displayed advertisements. Our use of cookies aligns with industry standards for reputable online companies.

Cookies enhance our ability to serve you efficiently, offering ease of access by logging you in without requiring your login name each time (only your password is needed). Additionally, we may use cookies to display advertisements on the Website or send you offers via email (or similar communication – provided you have not opted out) that focus on destinations matching your interests.

Furthermore, cookies may be placed by our advertising servers or third-party advertising companies. These cookies track the effectiveness of advertisements served by us on any website, providing aggregated statistics about your visits for potential interest-based advertising. Third-party advertising companies may use technology to measure advertisement effectiveness, ensuring the collection of anonymous information. This anonymous information is gathered through the use of a pixel tag, an industry-standard technology widely used by major websites.

The information collected during this process is anonymous and does not link online actions to a specific User. It is used to provide advertisements about goods and services of potential interest without collecting Personal Information. Most web browsers automatically accept cookies. However, you can control the acceptance of cookies by changing your browser options or using specific software programs.

Automatic Logging of Session Data:

Every time you access the Website, your session data is automatically logged. Session data may include various aspects such as the IP address, operating system, type of browser software used, and the activities conducted by the User while on the Website. We collect session data to analyze User preferences, browsing patterns, including the frequency and duration of visits. This information assists us in diagnosing server issues and administering our systems more effectively. Importantly, the collected information cannot personally identify any User. However, it may be possible to determine a User's Internet Service Provider (ISP) and the approximate geographic location of the User's point of connectivity through the provided session data.

Personal Information we collect when you register with us online or create an online account:( If you are a Seller)

Document Requirements for Registration:

To facilitate a smooth registration process, please ensure you have the following documents ready:

GST Certificate:

Udhyam Certificate:

Pan Card:

Aadhar Card:.

Cancelled Cheque:

· Attach a cancelled cheque for banking verification.

Name:

· Clearly state your full name as per official documents.

Company Name:

· Specify the official name of your company.

Email Address:

· Share your active and valid email address.

Contact Number:

· Provide a reachable contact number for communication.

Brand Name:

· If applicable, mention your brand name.

Address:

· Share the official address associated with your registration.

Ensuring that all these documents and details are accurate and up-to-date will expedite the registration process. Thank you for your cooperation.

Personal Information we collect when you register with us online or create an online account: ( If you are a Customer)

Personal Information Collection for Customer Registration:

To enhance your online experience and create an efficient account, we collect the following personal information when you register with us online:

Aadhar Card:

Pan Card:

Name:

· Your full name as per official documents.

Email Address:

· An active and valid email address for communication.

Contact Number:

· A reachable contact number to stay connected.

Address:

· Your official address associated with the registration.

Bank Details:

· Necessary bank information for transactional purposes.

Ensuring the accuracy and security of this information is our priority. Rest assured that your data is handled with utmost confidentiality and in compliance with relevant privacy regulations.

With Whom Your Personal Information Is Shared

Service Providers and suppliers:

Your information shall be shared with the end service providers like any other suppliers who are responsible for fulfilling your orders. You may note that while making a booking with Romegamart you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that Romegamart does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of Romegamart as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

Romegamart does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

Companies in the Same Group:

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities. This will enable us to provide you with information about various products and services which might interest you or help us address your questions and requests in relation to your bookings.

Business Partners and Third-Party Vendors:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better experience or to avail certain benefits specially made for Romegamart customers. Examples of such partners are entities offering co-branded credit card, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

Romegamart may share your Personal Information to third party that Romegamart may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behaviour of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.

Disclosure of Information

In addition to the circumstances outlined above, MOGLIX may disclose User's Personal Information under the following conditions:

By Law or Court Order:

· When required by law, any enforcement authority for investigation, court order, or legal process.

Business Operations:

· For the smooth conduct of our business operations.

Regulatory Compliance and Audit:

· For regulatory, internal compliance, and audit exercises.

System Security:

· To secure our systems.

Protection of Rights and Properties:

· To enforce or protect the rights or properties of ROMEGAMART, its affiliates, associates, employees, directors, or officers.

Legal Action:

· When there is reason to believe that disclosing Personal Information is necessary to identify, contact, or initiate legal action against someone causing interference with our rights or properties, intentionally or otherwise, or when others could be harmed by such activities.

Please note that such disclosure and storage may occur without your knowledge. In such cases, we shall not be liable to you or any third party for any damages arising from such disclosure and storage.

Changes to the Privacy Policy

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary. We reserve the rights to revise the Commission and other rates. If any seller selling going high or any payment gateway taking commission from us for on any payment, we can also take commission on every order payment with sellers.

Sellers Problems

IF any sellers facing any kind of a problem so they have to tell us via mail or on call contact@romegamart.in or 18008898529 . Without our permission they can’t do anything legally on us.

Commission

While engaging with the Romegamart platform, sellers are subject to a commission deduction policy, wherein a 2% commission will be levied on every order payment received through the Romegamart website, mobile site, or mobile app. This commission deduction is a standard practice employed by Romegamart to sustain the operational costs associated with maintaining and enhancing its platform, ensuring a seamless and efficient marketplace for both sellers and buyers. We are only taking commission from sellers. We reserve the rights to revise the Commission and other rates in future if we want.

Copyright Protection

All content featured on the Website, encompassing graphics, text, icons, interfaces, audio clips, logos, images, and software, is the exclusive property of Romegamart and/or its content suppliers. This content is safeguarded under Indian Copyright Law. The Website is intended for use only in accordance with the permissions granted by Romegamart from time to time.

Any unauthorized use, including but not limited to reproduction, modification, distribution, transmission, republication, display, or performance of the content on this website, is strictly prohibited without the express permission of Romegamart.

We emphasize the importance of respecting intellectual property rights. Any inquiries or requests for permission should be directed to Romegamart.

Thank you for your cooperation in upholding copyright standards.

DISCLAIMER AND LIMITATION

The features and services on the Website are provided on an " as is " and " as available " basis, and Romegamart hereby expressly disclaims any and all warranties, express or implied, including but not limited to any warranties of condition, quality, durability, performance, accuracy, reliability, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, undertakings and terms are hereby excluded. Romegamart makes no representations or warranties about the validity, accuracy, correctness, reliability, quality, stability or completeness of any information provided on or through the Website. Romegamart does not represent or warrant that the manufacture, importation, distribution, offer, display, purchase, sale and/or use of products or services offered or displayed on the Website does not violate any Third-Party Rights; and Romegamart makes no representations or warranties of any kind concerning any product or service offered or displayed on the Website. Any material downloaded or otherwise obtained through the Website is at the User(s) sole discretion and risk and the User(s) is solely responsible for any damage to its computer system or loss of data that may result from the download of any such material. No advice or information, whether oral or written, obtained by the User(s) from Website or through or from the Website shall create or be deemed to create any warranty not expressly stated herein.

Under no circumstances shall Romegamart be held liable for any delay or failure or disruption of the content or services delivered through the Website resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control, including without limitation, internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, fires, flood, storms, explosions, Acts of God, natural calamities, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties. User(s) hereby agree to indemnify and save Romegamart, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from their use of the Website (including but not limited to the display of User(s) information on the Website) or from User(s)’s breach of any of the terms and conditions of this User Agreement. User(s) hereby further agree to indemnify and save Romegamart, its affiliates, directors, officers and employees harmless, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) which may arise from User(s)’s breach of any representations and warranties made by the User(s) to Romegamart.

Term And Condition

Cookies, Session Data And Personal Information

Cookies:

Romegamart utilizes cookies to personalize your experience on the Website and the displayed advertisements. Our use of cookies aligns with industry standards for reputable online companies.

Automatic Logging of Session Data:

Personal Information we collect when you register with us online or create an online account:( If you are a Seller)

Document Requirements for Registration:

To facilitate a smooth registration process, please ensure you have the following documents ready:

GST Certificate:

Udhyam Certificate:

Pan Card:

Aadhar Card:.

Cancelled Cheque:

· Attach a cancelled cheque for banking verification.

Name:

· Clearly state your full name as per official documents.

Company Name:

· Specify the official name of your company.

Email Address:

· Share your active and valid email address.

Contact Number:

· Provide a reachable contact number for communication.

Brand Name:

· If applicable, mention your brand name.

Address:

· Share the official address associated with your registration.

Ensuring that all these documents and details are accurate and up-to-date will expedite the registration process. Thank you for your cooperation.

Personal Information we collect when you register with us online or create an online account: ( If you are a Customer)

Personal Information Collection for Customer Registration:

To enhance your online experience and create an efficient account, we collect the following personal information when you register with us online:

Aadhar Card:

Pan Card:

Name:

· Your full name as per official documents.

Email Address:

· An active and valid email address for communication.

Contact Number:

· A reachable contact number to stay connected.

Address:

· Your official address associated with the registration.

Bank Details:

· Necessary bank information for transactional purposes.

Ensuring the accuracy and security of this information is our priority. Rest assured that your data is handled with utmost confidentiality and in compliance with relevant privacy regulations.

With Whom Your Personal Information Is Shared

Service Providers and suppliers:

Companies in the Same Group:

Business Partners and Third-Party Vendors:

Disclosure of Information

In addition to the circumstances outlined above, MOGLIX may disclose User's Personal Information under the following conditions:

By Law or Court Order:

· When required by law, any enforcement authority for investigation, court order, or legal process.

Business Operations:

· For the smooth conduct of our business operations.

Regulatory Compliance and Audit:

· For regulatory, internal compliance, and audit exercises.

System Security:

· To secure our systems.

Protection of Rights and Properties:

· To enforce or protect the rights or properties of ROMEGAMART, its affiliates, associates, employees, directors, or officers.

Legal Action:

Changes to the Privacy Policy

Copyright Protection

We emphasize the importance of respecting intellectual property rights. Any inquiries or requests for permission should be directed to Romegamart.

Thank you for your cooperation in upholding copyright standards.

DISCLAIMER AND LIMITATION

CUSTOMER RETURN POLICY

At RO Megamart, our commitment to customer satisfaction is paramount. We strive to provide you with the best products and service. In the event that you receive a product meeting any of the following criteria, we want to ensure a smooth return/exchange process. Please contact us promptly by calling 18008898529.

Used/Altered/Defective Product:

· If you receive a product that has been used, altered, or is defective, we are committed to facilitating a return/exchange to ensure your satisfaction.

Branded Product Seal Opened:

· In the case of receiving a branded product with the seal opened, we understand the importance of product integrity. Please contact us, and we will address the issue promptly.

Missing Items:

· If your order arrives with an empty packet or some items are missing, we apologize for any inconvenience caused. Contact us to initiate a return/exchange for the complete and accurate product.

Non-Eligibility for Return/Exchange:

RO Megamart, we value transparency and wish to provide clarity on instances where return/exchange may not be applicable. Customers are not eligible for return/exchange under the following circumstances:

· "No Longer Needed" Items: Return/exchange requests for items deemed "No Longer Needed" by the customer will not be accepted. Please carefully consider your purchase before making it.

· Handling of Industrial Products: If a customer attempts to handle an industrial product, rendering it unusable and causing any tear or damage, the item is not eligible for return/exchange. We encourage customers to exercise caution and seek assistance if needed.

· Made-to-Order Products: Products crafted or customized based on customer specifications ("Made-to-Order") are not eligible for return/exchange. These products are tailored to individual preferences and cannot be returned once produced.

Return/Exchange Guidelines for RO Megamart:

RO Megamart, we aim to provide our customers with a seamless and satisfactory shopping experience. To facilitate efficient handling of any concerns, we have established the following guidelines for product return/exchange:

Timely Reporting:

· Customers are required to inform the RO Megamart Customer Care team of any product concerns within 48 hours of receiving the product. This ensures a prompt response and resolution.

Video Documentation for Opening Packages:

· In cases of an empty package, quantity discrepancies, or any other issues, customers are requested to share a video with our Customer Care team while opening the package. This helps us understand and address the concern more effectively.

Photographic Documentation:

· When sharing photographs of the product, customers are encouraged to provide four-angle images for a comprehensive view. Videography is highly appreciated as it aids in a thorough assessment of the reported issue.

Industrial Goods Return Criteria:

· Returns for industrial goods will only be accepted in cases of incorrect shipments, defects, or damage. This policy ensures that returns are processed for valid reasons related to product quality.

Refund Processing Time:

· RO Megamart is committed to expediting the customer refund process. Refunds will be processed within 7 (seven) working days from the date of the request made to the Customer Care team. We appreciate your patience during this period.

Refund Policy

RO Megamart is dedicated to ensuring customer satisfaction and transparency in our refund process. Refunds, in accordance with the guidelines outlined below, will adhere to the following procedures:

Pre-paid Order Refunds:

· For pre-paid orders, refunds will be processed through the payment gateway or any other online banking/electronic funds transfer system approved by the Reserve Bank of India. The refunded amount will reflect in the same account from which the customer initially paid the transaction amount.

Pickup Charges:

· Customers purchasing products will not incur charges for pickup. RO Megamart is committed to providing a hassle-free return process, and no deductions will be made on refunds confirmed to the customer.

Refunds / Returns shall NOT be allowed in the following cases:

Exceeding Specified Time Frame:

· Return requests must be initiated within the specified time frame of 24 (Twenty-Four) hours, as detailed above. Requests made outside this timeframe will not be accommodated.

Missing Price Tags, Labels, Original Packing, Freebies, and Accessories:

· Products must be returned with all original components intact, including price tags, labels, original packaging, freebies, and accessories. Returns are not allowed if any of these items are missing.

Customer-Induced Damage:

· Products damaged by the customer, as determined at the sole discretion of RO Megamart, will not be eligible for refunds/returns.

Used Products:

· Products that have been used by the customer are not eligible for return. Please ensure that the product remains in its original condition.

Combo/Sets Return Policy:

· Products sold as combos/sets cannot be returned as individual items. The return policy applies to the entire combo/set.

ORDER TRACKING___

Order Placement Guide at RO Megamart

Ordering at RO Megamart is designed to be a seamless and straightforward process. For a smooth experience, please follow these steps when placing your first order:

Browse and Select:

· Explore our diverse range of products and simply select the items you wish to purchase.

Shipping Address:

· Enter your accurate shipping address during the checkout process. This ensures a timely and precise delivery of your selected items.

Payment Information:

· Securely enter your payment information to complete the transaction. We utilize industry-standard security measures to protect your financial details.

Assistance Available:

· Should you require any assistance during the order placement process, feel free to give us a call. Our dedicated team is ready to help and can take your order over the phone.

Phone Ordering:

· To place an order via phone, contact us at 18008898529. Our customer service is available Monday to Saturday, from 10:00 AM to 6:30 PM. We are here to assist you and ensure a hassle-free ordering experience.

How will my order be delivered to me?

We take pride in delivering your orders with utmost care and efficiency. Here's how your order will be handled:

Courier Delivery:

· Your order will be dispatched using reputable courier services, ensuring a secure and reliable delivery to your doorstep.

Timely Delivery:

· For regular orders, our standard delivery process ensures that your items reach you in a timely manner. However, please note that bulk orders and heavy items may be shipped through surface transport, which may take a minimum of 5 to 10 days for delivery. The exact timeframe depends on your address and the quantity of the order.

Tracking Information:

· Once your order is dispatched, you will receive tracking information to monitor the status of your delivery. This feature allows you to stay informed about the progress of your shipment.

Bulk Order Considerations:

· In the case of bulk orders or heavy items, the delivery duration may vary. Our team is dedicated to ensuring that these shipments reach you efficiently, with a focus on the safety of the products.

How will I know if order is placed successfully?

Your peace of mind is our priority. After successfully placing your order, you will receive a confirmation via email and text message from RO Megamart.in. This comprehensive communication will contain all pertinent details regarding your order. To further streamline your experience, you can also access your order details through:

Email Confirmation:

· An email will be sent to you, confirming the successful placement of your order. This email will serve as a comprehensive record, encompassing all relevant information.

Text Message Notification:

· Simultaneously, you will receive a text message notification providing key details of your order.

Order History (For Registered Users):

· For added convenience, registered users can view their order details by logging into their account and navigating to "My Account > Order History."

What is the standard delivery time?

At RO Megamart, we prioritize delivering your orders promptly. Our standard delivery time typically ranges from 2 to 5 days. However, please note that delivery times may vary for certain products based on their availability and the size of the order.

2-5 Days Standard Delivery:

· For the majority of our products, our standard delivery timeframe is between 2 to 5 days. This ensures a swift and efficient delivery process.

Why is standard delivery time different for some products?

The delivery time for our products is contingent upon several key factors that contribute to the overall fulfillment process. At RO Megamart, we prioritize transparency in communicating these parameters:

Stock Availability:

· The foremost determinant is the availability of stock. Products readily available in our inventory can be dispatched promptly, ensuring a shorter delivery time.

Size of the Order:

· The quantity and size of the items in an order can impact the delivery time. Larger or bulk orders may require additional processing and handling time.

Shipping Address:

· The geographical location of the shipping address plays a crucial role. Deliveries to certain regions may take longer due to logistical considerations.

Size of the Product:

· The physical dimensions of the product contribute to the delivery timeline. Larger or heavier items may necessitate special handling and, consequently, a longer delivery duration.

Make-to-Order Products:

· Products that are crafted or customized based on customer specifications ("Make-to-Order") may require additional time for production before being dispatched.

Will I be informed once my order is processed?

Ensuring you stay informed every step of the way is paramount to us at RO Megamart. Following the confirmation and processing of your order, you will receive a comprehensive shipment notification through both E-mail and SMS. This notification will furnish you with details regarding the estimated date of delivery.

Shipment Notification:

· A notification will be dispatched to your registered E-mail and mobile number, confirming the processing of your order. This communication serves as an assurance of the progress made in preparing your shipment.

Estimated Delivery Date:

· The notification will include the estimated date of delivery, providing you with clear expectations regarding when to anticipate the arrival of your order.

Online Order Tracking:

· To further enhance your experience, you can conveniently track your order online. The tracking feature allows you to monitor the status and progress of your shipment.

I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order or if there is problem with the order.

Do you take orders over phone?

Yes. We do take orders over phone. You may contact us on 18008898529 to book your order. Call Timings: 10:00 AM - 6:30 PM (Monday to Saturday).

How do I check the status of my order?

Our order status is updated to you via E-mails and SMS at every step. Once your order is placed you would receive an SMS and an email with your order details. Once your order is dispatched you receive an SMS with your tracking details. Please check your spam and old SMS-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.

Why have I not received my order yet?

Due to unforeseen circumstances, https://moonwaterindia.com/it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.

Can I place a bulk order for an item(s)?

Yes we accept bulk orders, please place an order and we will call you on the number provided by you.

Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.

I tried placing order using my credit card but it isn't working. Can you help me place an order?

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on 18008898529. Call Timings: 10:00 AM - 6:30 PM (Monday to Saturday).

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment chosen by you. The expected timelines are as below:

· Net Banking 5-7 business days

· Debit Card 5-7 business days

· Credit Card 7-21 business days

I am placing an order for someone. Will they receive the price tags and invoice?

Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if they faces any problem with it.

What is the difference between shipping and delivery?

Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E- mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

What should I do if I find my package opened or tampered with upon delivery?

· At RO Megamart, our commitment is to ensure a flawless shopping experience for you. In the unlikely event that you receive a package that is open or appears tampered with, we advise you not to accept it. Your satisfaction is our priority, and we have established a simple process to address such concerns:

Do Not Accept the Package:

· If you observe any signs of tampering or the package appears to be open, kindly refrain from accepting it.

Report the Concern:

· Immediately report the issue by calling our dedicated customer support at 18008898529. Our team is equipped to handle such concerns promptly.

Immediate Investigation:

· Upon receiving your report, our team will initiate an immediate investigation into the matter. We take the security of your packages seriously.

Timely Communication:

· We understand the importance of resolving such concerns swiftly. Rest assured, we will communicate with you promptly to address the issue and find a resolution.

Why did I receive a partial order?

· We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!

· The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.

The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

PAYMENT OPTIONS

What are the modes of payment for purchasing on Ro Megamart.in? What payment methods do you accept?

Accepted Payment Methods at Ro Megamart:

Ensuring convenience and flexibility in your payment options is a priority at Ro Megamart. We accept the following secure modes of payment to facilitate your purchases:

Debit Card:

· We welcome payments made using Debit Cards for a seamless and secure transaction experience.

Credit Cards:

· Credit Cards are accepted, offering you the flexibility to make purchases with ease.

Net Banking:

· Utilize the Net Banking services of all major banks to complete your transactions securely.

UPI Payment:

· Experience the convenience of making payments through UPI for a quick and hassle-free checkout process.

NEFT:

· We also accept payments via NEFT, providing you with an additional avenue for secure transactions.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards:

· We accept payments made using Visa, MasterCard and American Express credit cards.

· To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards:

· We accept payments made using Visa, MasterCard and Maestro debit cards.

· To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it safe to use my credit/debit card on RO Megamart?

Security of Credit/Debit Card Transactions at RO Megamart:

At RO Megamart, your safety is paramount, and we employ the highest standards of transaction security to ensure your peace of mind during online transactions. Here's how we prioritize the security of your credit/debit card information:

Secure Transaction Environment:

· Your online transactions on RO Megamart are conducted in a secure environment, featuring the highest levels of transaction security available on the internet.

Payment Gateway:

· RO Megamart utilizes Pay U as a trusted payment gateway. This ensures the safeguarding of your card information, which is transmitted securely to the respective banks for payment processing.

Leading Banks' Secure Payment Gateways:

· All credit card and debit card payments on RO Megamart are processed through secure and trusted payment gateways managed by leading banks.

3D Secure Password Service:

· To further enhance security, banks implement the 3D secure password service for online transactions. This adds an extra layer of security through identity verification.

What steps does RO Megamart take to prevent card fraud?

Fraud Prevention Measures at RO Megamart:

At RO Megamart, safeguarding your transactions against fraud is a top priority. We have implemented robust measures in collaboration with our online payments partners to ensure the utmost security:

Continuous Transaction Monitoring:

· Our systems, along with our online payments partners, conduct continuous monitoring of transactions. Suspicious activities are promptly identified, and potentially fraudulent transactions are flagged for manual verification by our vigilant team.

Manual Verification Process:

· In cases where suspicion arises, our team conducts manual verification to ensure the legitimacy of the transaction. This additional layer of scrutiny is essential to maintaining the highest standards of security.

Transaction Hold in Rare Cases:

· In the rarest instances where our team cannot conclusively rule out the possibility of fraud, the transaction is temporarily placed on hold. Customers are then kindly requested to provide identity documents for further verification.

Customer Cooperation:

We acknowledge that this additional verification step may inconvenience customers, and we appreciate your cooperation in providing the necessary identity documents. This collaborative effort ensures a safe and secure environment for all online transactions.

My transaction failed but the money was deducted from my account. What should I do?

· We regret the inconvenience caused. Please send us a mail on contact@romegamart.com and call on 18008898529 with your transaction details and we will look into it immediately.

· If your money has not reached us, it will surely be refunded back to your account.

What should I do if my payment fails?

In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 18008898529. Call Timings: 10:00 AM - 6:30 PM (Monday to Saturday).

Can I use my bank's Internet Banking feature to make a payment?

Yes. RO Megamart offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.

REFUND

I've still not received the refund to my bank account. Why?

Refund Status Inquiry at RO Megamart:

At RO Megamart, we understand the importance of a timely refund process and appreciate your patience. If you find yourself in a situation where the refund to your bank account is pending, please consider the following:

Confirmation of Refund Initiation:

· If you have received a confirmation mail/message from us acknowledging your refund request, rest assured that we have initiated the process.

Processing Time with Financial Organizations:

· Financial organizations occasionally require additional time to process refund requests. We are actively following up with them to ensure the prompt completion of the transaction.

Refund Date Commitment:

· If the refund hasn't been processed by the agreed-upon date, as communicated to you, we sincerely apologize for any inconvenience caused.

· Your satisfaction is our priority. If the refund is delayed beyond the promised date, please feel free to contact us. Our team is dedicated to assisting you and ensuring the resolution of any concerns you may have.

When are Refunds provided?

Refund Processing at RO Megamart:

Ensuring a seamless and secure online shopping experience is our commitment at RO Megamart. Here's an overview of our refund process:

Initiation of Refund Process:

· We prioritize a hassle-free experience for our customers. Once we receive the necessary details, we promptly initiate the refund process.

Quality Check for Damaged Products:

· For damaged products that are returned to our warehouse, a thorough quality check is conducted. This step ensures that the returned items meet our quality standards.

Swift Refund Initiation:

· Upon successful completion of the quality check, we swiftly initiate the refund process. This ensures that your money is returned to you promptly.

I paid the amount upfront while purchasing product from RO Megamart, how do I get the refund?

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from RO Megamart customer support team asking for.

· Bank Name

· Account Number

· Account Holder's name

· IFSC code

· Location of the Bank

We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

It takes 7-10 working days for the money to be credited to your account.

Support Policy for Customer

Support Channels:

Customers can reach Romegmart's support team through the following channels:

Email: support@romegmart.com

Phone: ROMEGMART (1-800-766-3467)

Business Hours:

Our support team operates during the following business hours:

Monday to Saturday: 10:00 AM to 6:00 PM (local time)

Sunday: Closed

Response Time:

Romegmart aims to respond to all customer inquiries within 24 hours during business days. Responses may take longer during weekends and holidays.

Support Services:

Our support team assists customers with:

Product inquiries

Order tracking

Returns and exchanges

Technical assistance (if applicable)

General assistance and inquiries

Escalation Procedure:

If a customer issue requires escalation, our support team will escalate it to the appropriate department or supervisor for resolution.

Feedback and Complaints:

Romegmart welcomes feedback and complaints from customers. Customers can provide feedback or lodge complaints through any of the support channels mentioned above.

Support for Product Defects:

Romegmart offers support for product defects within the warranty period. Customers experiencing issues with defective products can contact our support team for assistance with repairs, replacements, or refunds as per our warranty policy.

Support Documentation:

Romegmart provides online resources such as FAQs, troubleshooting guides, and product manuals on our website to assist customers with common queries and issues.

Support Language:

Our support team offers assistance in multiple languages to accommodate diverse customer needs.

Support Ticket

You can also create a Support Ticket to us. You can mention your all the problems which you are phasing we will ready to resolve your problems as soon as possible.

Support via a Call or E-mail:

If you are phasing any kind of a problems or have any complaint you can also directly contact us on (1-800-766-3467) or Email: support@romegmart.com

If you want to know more about for return policy check this link return policy

Support Policy for Seller

Support Channels:

Customers can reach Romegmart's support team through the following channels:

Email: support@romegmart.com

Phone: ROMEGMART (1-800-766-3467)

Business Hours:

Our support team operates during the following business hours:

Monday to Saturday: 10:00 AM to 6:00 PM (local time)

Sunday: Closed

Response Time:

Romegmart aims to respond to all customer inquiries within 24 hours during business days. Responses may take longer during weekends and holidays.

Support Services:

Our support team assists customers with:

Product inquiries

Returns and exchanges

Technical assistance (if applicable)

General assistance and inquiries

Escalation Procedure:

If a Seller issue requires escalation, our support team will escalate it to the appropriate department or supervisor for resolution.

Feedback and Complaints:

Romegmart welcomes feedback and complaints from Seller. Seller can lodge complaints through any of the support channels mentioned above.

Support Documentation:

Romegmart provides online resources such as FAQs, troubleshooting guides, and product manuals on our website to assist customers with common queries and issues.

Support Language:

Our support team offers assistance in multiple languages to accommodate diverse customer needs.

Support Ticket

You can also create a Support Ticket to us. You can mention your all the problems which you are phasing we will ready to resolve your problems as soon as possible.

Support via a Call or E-mail:

If you are phasing any kind of a problems or have any complaint you can also directly contact us on (1-800-766-3467) or Email: support@romegmart.com

If you want to know more about for privacy policy check this link privacy policy

We reserve the rights to revise the Support Policy in Future of ROMEGAMART

Refund Policy

RO Megamart is dedicated to ensuring customer satisfaction and transparency in our refund process. Refunds, in accordance with the guidelines outlined below, will adhere to the following procedures:

Pre-paid Order Refunds:

Pickup Charges:

Refunds / Returns shall NOT be allowed in the following cases:

Exceeding Specified Time Frame:

· Return requests must be initiated within the specified time frame of 24 (Twenty-Four) hours, as detailed above. Requests made outside this timeframe will not be accommodated.

Missing Price Tags, Labels, Original Packing, Freebies, and Accessories:

Customer-Induced Damage:

· Products damaged by the customer, as determined at the sole discretion of RO Megamart, will not be eligible for refunds/returns.

Used Products:

· Products that have been used by the customer are not eligible for return. Please ensure that the product remains in its original condition.

Combo/Sets Return Policy:

· Products sold as combos/sets cannot be returned as individual items. The return policy applies to the entire combo/set.

ORDER TRACKING___

Order Placement Guide at RO Megamart

Ordering at RO Megamart is designed to be a seamless and straightforward process. For a smooth experience, please follow these steps when placing your first order:

Browse and Select:

· Explore our diverse range of products and simply select the items you wish to purchase.

Shipping Address:

· Enter your accurate shipping address during the checkout process. This ensures a timely and precise delivery of your selected items.

Payment Information:

· Securely enter your payment information to complete the transaction. We utilize industry-standard security measures to protect your financial details.

Assistance Available:

· Should you require any assistance during the order placement process, feel free to give us a call. Our dedicated team is ready to help and can take your order over the phone.

Phone Ordering:

How will my order be delivered to me?

We take pride in delivering your orders with utmost care and efficiency. Here's how your order will be handled:

Courier Delivery:

· Your order will be dispatched using reputable courier services, ensuring a secure and reliable delivery to your doorstep.

Timely Delivery:

Tracking Information:

· Once your order is dispatched, you will receive tracking information to monitor the status of your delivery. This feature allows you to stay informed about the progress of your shipment.

Bulk Order Considerations:

· In the case of bulk orders or heavy items, the delivery duration may vary. Our team is dedicated to ensuring that these shipments reach you efficiently, with a focus on the safety of the products.

How will I know if order is placed successfully?

Email Confirmation:

· An email will be sent to you, confirming the successful placement of your order. This email will serve as a comprehensive record, encompassing all relevant information.

Text Message Notification:

· Simultaneously, you will receive a text message notification providing key details of your order.

Order History (For Registered Users):

· For added convenience, registered users can view their order details by logging into their account and navigating to "My Account > Order History."

What is the standard delivery time?

2-5 Days Standard Delivery:

· For the majority of our products, our standard delivery timeframe is between 2 to 5 days. This ensures a swift and efficient delivery process.

Why is standard delivery time different for some products?

Stock Availability:

· The foremost determinant is the availability of stock. Products readily available in our inventory can be dispatched promptly, ensuring a shorter delivery time.

Size of the Order:

· The quantity and size of the items in an order can impact the delivery time. Larger or bulk orders may require additional processing and handling time.

Shipping Address:

· The geographical location of the shipping address plays a crucial role. Deliveries to certain regions may take longer due to logistical considerations.

Size of the Product:

· The physical dimensions of the product contribute to the delivery timeline. Larger or heavier items may necessitate special handling and, consequently, a longer delivery duration.

Make-to-Order Products:

· Products that are crafted or customized based on customer specifications ("Make-to-Order") may require additional time for production before being dispatched.

Will I be informed once my order is processed?

Shipment Notification:

Estimated Delivery Date:

· The notification will include the estimated date of delivery, providing you with clear expectations regarding when to anticipate the arrival of your order.

Online Order Tracking:

· To further enhance your experience, you can conveniently track your order online. The tracking feature allows you to monitor the status and progress of your shipment.

I got a confirmation call for my order. Why is that?

You receive a confirmation call for your order to verify if there isn't any change with your order or if there is problem with the order.

Do you take orders over phone?

Yes. We do take orders over phone. You may contact us on 18008898529 to book your order. Call Timings: 10:00 AM - 6:30 PM (Monday to Saturday).

How do I check the status of my order?

Why have I not received my order yet?

Can I place a bulk order for an item(s)?

Yes we accept bulk orders, please place an order and we will call you on the number provided by you.

Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order.

I tried placing order using my credit card but it isn't working. Can you help me place an order?

Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on 18008898529. Call Timings: 10:00 AM - 6:30 PM (Monday to Saturday).

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

· Net Banking 5-7 business days

· Debit Card 5-7 business days

· Credit Card 7-21 business days

I am placing an order for someone. Will they receive the price tags and invoice?

Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if they faces any problem with it.

What is the difference between shipping and delivery?

Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?

What should I do if I find my package opened or tampered with upon delivery?

Do Not Accept the Package:

· If you observe any signs of tampering or the package appears to be open, kindly refrain from accepting it.

Report the Concern:

· Immediately report the issue by calling our dedicated customer support at 18008898529. Our team is equipped to handle such concerns promptly.

Immediate Investigation:

· Upon receiving your report, our team will initiate an immediate investigation into the matter. We take the security of your packages seriously.

Timely Communication:

· We understand the importance of resolving such concerns swiftly. Rest assured, we will communicate with you promptly to address the issue and find a resolution.

Why did I receive a partial order?

The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?

The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

PAYMENT OPTIONS

What are the modes of payment for purchasing on Ro Megamart.in? What payment methods do you accept?

Accepted Payment Methods at Ro Megamart:

Ensuring convenience and flexibility in your payment options is a priority at Ro Megamart. We accept the following secure modes of payment to facilitate your purchases:

Debit Card:

· We welcome payments made using Debit Cards for a seamless and secure transaction experience.

Credit Cards:

· Credit Cards are accepted, offering you the flexibility to make purchases with ease.

Net Banking:

· Utilize the Net Banking services of all major banks to complete your transactions securely.

UPI Payment:

· Experience the convenience of making payments through UPI for a quick and hassle-free checkout process.

NEFT:

· We also accept payments via NEFT, providing you with an additional avenue for secure transactions.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards:

· We accept payments made using Visa, MasterCard and American Express credit cards.

Debit cards:

· We accept payments made using Visa, MasterCard and Maestro debit cards.

Is it safe to use my credit/debit card on RO Megamart?

Security of Credit/Debit Card Transactions at RO Megamart:

Secure Transaction Environment:

· Your online transactions on RO Megamart are conducted in a secure environment, featuring the highest levels of transaction security available on the internet.

Payment Gateway:

· RO Megamart utilizes Pay U as a trusted payment gateway. This ensures the safeguarding of your card information, which is transmitted securely to the respective banks for payment processing.

Leading Banks' Secure Payment Gateways:

· All credit card and debit card payments on RO Megamart are processed through secure and trusted payment gateways managed by leading banks.

3D Secure Password Service:

· To further enhance security, banks implement the 3D secure password service for online transactions. This adds an extra layer of security through identity verification.

What steps does RO Megamart take to prevent card fraud?

Fraud Prevention Measures at RO Megamart:

At RO Megamart, safeguarding your transactions against fraud is a top priority. We have implemented robust measures in collaboration with our online payments partners to ensure the utmost security:

Continuous Transaction Monitoring:

Manual Verification Process:

Transaction Hold in Rare Cases:

Customer Cooperation:

My transaction failed but the money was deducted from my account. What should I do?

· We regret the inconvenience caused. Please send us a mail on contact@romegamart.com and call on 18008898529 with your transaction details and we will look into it immediately.

· If your money has not reached us, it will surely be refunded back to your account.

What should I do if my payment fails?

Can I use my bank's Internet Banking feature to make a payment?

REFUND

I've still not received the refund to my bank account. Why?

Refund Status Inquiry at RO Megamart:

Confirmation of Refund Initiation:

· If you have received a confirmation mail/message from us acknowledging your refund request, rest assured that we have initiated the process.

Processing Time with Financial Organizations:

· Financial organizations occasionally require additional time to process refund requests. We are actively following up with them to ensure the prompt completion of the transaction.

Refund Date Commitment:

· If the refund hasn't been processed by the agreed-upon date, as communicated to you, we sincerely apologize for any inconvenience caused.

When are Refunds provided?

Refund Processing at RO Megamart:

Ensuring a seamless and secure online shopping experience is our commitment at RO Megamart. Here's an overview of our refund process:

Initiation of Refund Process:

· We prioritize a hassle-free experience for our customers. Once we receive the necessary details, we promptly initiate the refund process.

Quality Check for Damaged Products:

· For damaged products that are returned to our warehouse, a thorough quality check is conducted. This step ensures that the returned items meet our quality standards.

Swift Refund Initiation:

· Upon successful completion of the quality check, we swiftly initiate the refund process. This ensures that your money is returned to you promptly.

I paid the amount upfront while purchasing product from RO Megamart, how do I get the refund?

Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from RO Megamart customer support team asking for.

· Bank Name

· Account Number

· Account Holder's name

· IFSC code

· Location of the Bank

We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Net banking?

No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.

How long will it take to refund?

It takes 7-10 working days for the money to be credited to your account.

CUSTOMER RETURN POLICY

Used/Altered/Defective Product:

· If you receive a product that has been used, altered, or is defective, we are committed to facilitating a return/exchange to ensure your satisfaction.

Branded Product Seal Opened:

· In the case of receiving a branded product with the seal opened, we understand the importance of product integrity. Please contact us, and we will address the issue promptly.

Missing Items:

· If your order arrives with an empty packet or some items are missing, we apologize for any inconvenience caused. Contact us to initiate a return/exchange for the complete and accurate product.

Non-Eligibility for Return/Exchange:

· "No Longer Needed" Items: Return/exchange requests for items deemed "No Longer Needed" by the customer will not be accepted. Please carefully consider your purchase before making it.

Return/Exchange Guidelines for RO Megamart:

Timely Reporting:

· Customers are required to inform the RO Megamart Customer Care team of any product concerns within 48 hours of receiving the product. This ensures a prompt response and resolution.

Video Documentation for Opening Packages:

Photographic Documentation:

Industrial Goods Return Criteria:

· Returns for industrial goods will only be accepted in cases of incorrect shipments, defects, or damage. This policy ensures that returns are processed for valid reasons related to product quality.

Refund Processing Time:

Shipping Policy

1. Shipping Methods:

We Are delivering all products in Pan India.
Specify Delivery Company we are using for goods

2. Shipping Locations:

We are delivering products in Pan India
Some of the area where we can't deliver the goods

3. Processing Time:

We are taking 5 To 7 Days for Delivery

4. Shipping Rates:

Shipping Rates Depend On Product Weight and Locations

5. Order Tracking:
Once goods dispatch from seller side will update the tracking number

Automatic Logging of Session Data:

Personal Information we collect when you register with us online or create an online account:( If you are a Seller)

With Whom Your Personal Information Is Shared

Service Providers and suppliers:

Companies in the Same Group:

Business Partners and Third-Party Vendors:

Changes to the Privacy Policy

Copyright Protection

DISCLAIMER AND LIMITATION

Automatic Logging of Session Data:

Personal Information we collect when you register with us online or create an online account:( If you are a Seller)

With Whom Your Personal Information Is Shared

Service Providers and suppliers:

Companies in the Same Group:

Business Partners and Third-Party Vendors:

Changes to the Privacy Policy

Copyright Protection

DISCLAIMER AND LIMITATION

Terms & conditions

return policy

Support Policy

privacy policy

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